“LOVE IT OR RETURN IT” 14 DAY RETURN POLICY
KissKiss HugHug guarantee a ‘Love it or return it’ return and refund policy.
We absolutely want you to find the process of buying beautiful maternity and baby products fast and convenient when shopping online with us. However, we know, that sometimes, what you fell in love with online isn’t quite the love of your life when it arrives!
You may return the items bought online within 14 days of purchase for a full refund on full priced items. For all sale items, we offer an exchange or credit when returned within 14 days.
Please note: the refund is for the item/s and does not include the postage charges.
WHAT IF A PRODUCT IS FAULTY?
Sometimes items don’t wear as expected, or we missed a fault in the fabric before we sent it to you – which is always embarrassing for us! If this happens, we’ll send a replacement, and send you a postage paid label to return it to us.
So if the item didn’t make it to you in perfect condition, please call our customer service immediately to let us know and we can either send out a post bag for you to return the product in or refund your postage when the parcel arrives. If available you can request a replacement or refund for the product.